Signing in and out of HBO GO on Apple TV (tvOS, 4th gen and later)

HBO GO supports Apple's Single sign-on feature available in tvOS 10 or later. Single sign-on lets you sign in to your TV provider account in Apple TV Settings, and then apps like HBO GO will use those credentials to sign you in automatically.

Apple TV (2nd or 3rd gen): See How to sign in on my TV. If you're not sure which Apple TV you have, go to Identify your Apple TV model. 

Sign in to HBO GO on your Apple TV (tvOS)

Optional: Set up Single sign-on for your Apple TV

First, you might want to set up Single sign-on. To set up Single sign-on on your Apple TV:

  1. On your Apple TV, go to Settings > Accounts > TV Provider, and then choose Sign In.
  2. Select your TV provider.
  3. Enter the username and password for your TV provider account. If you don't know your username and password, contact your TV provider. 
  4. Choose Sign In.

Now apps like HBO GO can use your TV provider info to sign you in automatically.

Sign in to HBO GO

  1. If you'd like to use Single sign-on, complete the optional steps above. 
  2. Open HBO GO on your Apple TV and choose Sign In.
  3. Choose Allow when you're asked if HBO GO can use your TV provider information. If you've set up Single sign-on, HBO GO will use your TV provider information to sign you in.

    Note  If you don't want to sign in with Single sign-on, choose Don't Allow (when asked if HBO GO can use your TV provider info) and then complete the TV sign-in steps. 

    If you haven't setup     Single sign-on:
  4. Choose your TV provider. If you don't see your TV provider, choose Other TV Providers and then choose your TV provider. 
  5. Enter the username and password for your TV provider account. If you don't know your username and password, contact your TV provider. 
  6. HBO GO will use your TV provider information to sign you in.

If you have trouble signing in, please see Can't sign in on Apple TV.

Sorry, single sign-on is not available yet for [TV provider]. Do you want to manually sign in instead?

If you see this message, choose Yes to manually sign in. For more information, see Sign in on TV steps.

Sorry, [TV provider] doesn't support HBO GO

If you see this message, see Why doesn't my TV provider offer HBO GO?

How do I sign out of HBO GO on my Apple TV?

  1. Choose the Profile icon (upper-right corner) then choose Sign Out.
  2. Do one of the following (depending on whether or not you're signed in using Single sign-on):
    • Choose Sign Out Now (not signed in using Single Sign-on).
    • Choose Change Settings (signed in using Single sign-on). Turn off TV Provider (under Allow HBO GO to Access). This will sign you out of HBO GO, but allow other apps to use your TV provider information. Alternatively, you can sign out of your TV provider account in Apple TV Settings. To do this on your Apple TV, go to Settings > Accounts > TV Provider, then select your TV provider and choosing Sign Out.